Terms & Conditions

Last updated: 7 January 2026

These Terms & Conditions govern your use of the Friendly Plumbing website and the plumbing services provided by Friendly Plumbing.

By accessing this website or engaging our services, you agree to these Terms & Conditions.

1. Business Details

Friendly Plumbing is operated by:

Friendly Plumbing Pty Ltd
ABN: 46 593 673 979

Friendly Plumbing Pty Ltd acts as trustee for the Friendly Plumbing Unit Trust.

All plumbing services are provided by the licensed operating entity above.

2. Website Use

The content on this website is provided for general information only.

While we take reasonable care to ensure accuracy, we do not warrant that the information is complete, current, or suitable for your specific circumstances.

You must not misuse this website or attempt to interfere with its operation.

3. Services

Friendly Plumbing provides residential and commercial plumbing services in accordance with applicable laws and licensing requirements.

The availability of services may vary depending on location, time, and operational capacity.

4. Quotes, Pricing & Call-Out Fees

Any pricing, estimates, or service descriptions provided on this website are indicative only.

Final pricing may vary depending on:

• The scope of work
• Site conditions
• Materials required
• Compliance issues identified during inspection

Where promotional offers or pricing conditions apply (including any no call-out fee offers), full terms and conditions will be disclosed at the time of enquiry or booking.

5. Cancellations & Access

Customers must provide reasonable access to the property for scheduled services.

Late cancellations or failure to provide access may result in a cancellation or attendance fee, where permitted by law.

6. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).

Our services come with guarantees that cannot be excluded under the ACL.

7. Limitation of Liability

To the maximum extent permitted by law:

• We exclude liability for any indirect or consequential loss arising from use of this website.
• We are not liable for loss resulting from reliance on information provided on this website without a site-specific assessment.

This limitation does not apply to rights or remedies that cannot be excluded under Australian law.

8. Third-Party Links

This website may contain links to third-party websites.

We are not responsible for the content, accuracy, or practices of third-party sites.

9. Intellectual Property

All content on this website, including text, images, logos, and branding, is owned by or licensed to Friendly Plumbing.

You may not reproduce, distribute, or use website content without prior written consent, except as permitted by law.

10. Privacy

Personal information is handled in accordance with our Privacy Policy.

By using this website or engaging our services, you consent to the collection and use of personal information as described in that policy.

11. Changes to These Terms

We may update these Terms & Conditions from time to time.

The current version will always be available on this website.

12. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes are subject to the exclusive jurisdiction of the courts of New South Wales.