Privacy Policy

Last updated: 7 January 2026

Friendly Plumbing is committed to protecting your privacy and handling personal information in a transparent and responsible manner.

This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you interact with our website or engage our services.

1. Who We Are

Friendly Plumbing is operated by:

Friendly Plumbing Pty Ltd
ABN: 46 593 673 979

Friendly Plumbing Pty Ltd acts as trustee for the Friendly Plumbing Unit Trust.

This Privacy Policy applies to all personal information collected by Friendly Plumbing through this website and related communications.

2. Personal Information We Collect

We may collect personal information including, but not limited to:

• Name
• Phone number
• Email address
• Address or service location
• Details relating to enquiries, quotes, or plumbing services
• Any other information you voluntarily provide

We only collect personal information that is reasonably necessary to provide our services or respond to enquiries.

3. How We Collect Personal Information

Personal information may be collected when you:

• Submit an enquiry through our website
• Contact us by phone, email, or online form
• Request a quote or book a service
• Engage us to provide plumbing services

We may also collect limited technical information (such as IP address or browser type) for website analytics and performance monitoring.

4. How We Use Personal Information

We use personal information to:

• Respond to enquiries and service requests
• Provide plumbing services
• Prepare quotes, invoices, and job documentation
• Communicate with customers regarding services
• Improve our website and customer experience
• Meet legal and regulatory obligations

We do not sell personal information.

We may also use personal information to support advertising and marketing activities, including measuring advertising performance and showing relevant ads, where permitted by law.

5. Disclosure of Personal Information

We may disclose personal information:

• To employees or contractors involved in providing plumbing services
• To service providers who assist with business operations (e.g. booking systems, analytics, call tracking, IT providers)
• Where required or authorised by law

All reasonable steps are taken to ensure third parties handle personal information securely and in accordance with privacy obligations.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information is stored securely and accessed only where necessary for legitimate business purposes.

7. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to:

• Understand how visitors use the website
• Monitor website performance
• Improve functionality and content

Website tracking technologies may also be used to measure advertising effectiveness and improve the relevance of marketing content.

You can control or disable cookies through your browser settings.

8. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us.

We will respond within a reasonable timeframe, subject to legal requirements.

9. Privacy Complaints

If you believe we have breached your privacy rights, please contact us so we can investigate and respond.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The most current version will always be available on this website.

11. Contact

For privacy-related enquiries, please contact Friendly Plumbing using the contact details provided on this website.